Direct TV and AT&T Expand Contract
The agreement ensures that Direct TV is better able to control costs while gaining the flexibility it needs to continue to support its customer service operations and its entire enterprise. The agreement will provide Direct TV with the ability to roll out new Internet Protocol ( IP )-based technologies, like Voice Over IP ( VoIP ), in its call center support networks and enterprise networks. Direct TV
provides digital multichannel television service to more than 13.9 million customers nationwide.“In such a competitive industry, it was absolutely critical that our network gives us the ability to react quickly to customer demand and marketplace dynamics,” said Robert Pacek, executive vice president and chief information officer, Direct TV, Inc. “AT&T not only provides the critical voice services and features that are the backbone of our Customer Service, but also the data network that supports our entire Enterprise.”
Direct TV also has access to an AT&T wide-area networking solution that enables the company to effectively communicate with customers, employees, and business partners. A key component in that communication channel is the secure AT&T customer portal, AT&T BusinessDirectâ, which provides operational efficiencies, including around-the-clock, online access to real-time reports on network performance and direct connection to trouble management systems.Use of the portal, allows Direct TV and its business partners to monitor the data network, troubleshoot potential problems and resolve issues quickly and easily.
About Direct TV
Direct TV is the nation's leading digital multichannel television service provider with more than 13.9 million customers. Direct TV and the Cyclone Design logo are registered trademarks of Direct TV, Inc., a unit of The Direct TV Group, Inc. ( NYSE:DTV ). The Direct TV Group is a world-leading provider of digital multichannel television entertainment, broadband satellite networks and services. The Direct TV Group is 34 percent owned by Fox Entertainment Group, which is approximately 82 percent owned by News Corporation.
About AT&T
For more than 125 years, AT&T ( NYSE 'T' ) has been known for unparalleled quality and reliability in communications. Backed by the research and development capabilities of AT&T Labs, the company is a global leader in local, long distance, Internet and transaction-based voice and data services.
AT&T 'Safe Harbor'
The foregoing contains 'forward-looking statements' which are based on management's beliefs as well as on a number of assumptions concerning future events made by and information currently available to management. Readers are cautioned not to put undue reliance on such forward-looking statements, which are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside AT&T's control, that could cause actual results to differ materially from such statements. These risk factors include the impact of increasing competition, continued capacity oversupply, regulatory uncertainty and the effects of technological substitution, among other risks. For a more detailed description of the factors that could cause such a difference, please see AT&T's 10-K, 10-Q, 8-K and other filings with the Securities and Exchange Commission. AT&T disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This information is presented solely to provide additional information to further understand the results of AT&T.
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